Frequently Asked Questions
Everything you need to know about our premium apparel and services.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I return or exchange an item?
You can return or exchange any unworn item with original tags within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label and start the process.
Are your leather jackets made from genuine leather?
Yes, all Human Scales leather products are crafted from high-quality, ethically sourced genuine leather, designed to age beautifully and last for years.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment payments.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.